柳工老撾首個呼叫中心上線

柳工老撾首個呼叫中心上線

LiuGong's First Call Center in Laos Opened

8月26日，柳工海外第18個、老撾首個呼叫中心舉行上線儀式，柳工老撾經(jīng)銷商VK公司總經(jīng)理張珂先生攜其夫人阿玲女士、柳工亞太公司總經(jīng)理向冬生先生以及VK集團公司和柳工駐老撾辦事處全體人員參加了上線儀式。

On August 26, LiuGong held a launch ceremony for its 18^th overseas call center, which is also the first in Laos. The ceremony was attended by Mr. Zhang Ke, General Manager of LiuGong’s Laos dealer VK Company, along with his wife Ms. Ling, Mr. Xiang Dongsheng, General Manager of LiuGong Asia Pacific, as well as all staff from VK Group and LiuGong's office in Laos.

活動中，張珂先生積極動員VK全體人員學習并參與呼叫中心的工作。

During the event, Mr. Zhang Ke encouraged all VK staff to participate in the work of the call center.

向冬生先生表示：

Mr. Xiang Dongsheng stated:

“柳工呼叫中心在老撾正式上線，意味著柳工在老撾的后市場已踏入數(shù)字化、系統(tǒng)化、高質(zhì)量和高標準發(fā)展，該中心將為VK集團公司在老撾后市場領(lǐng)域提供強有力支持！”

"The official launch of LiuGong Call Center in Laos signifies that LiuGong's aftermarket services in Laos has entered a new phase of digitalization, systematization, high-quality, and high standard development. This center will provide strong support for VK’s aftermarket operation in Laos!"

老撾呼叫中心的上線

The launch of the Call Center in Laos

老撾呼叫中心的上線，將進一步提升柳工在老撾的本地化服務能力及優(yōu)勢。該中心除了讓能快速解決客戶需求，還將借助后市場服務系統(tǒng)形成的數(shù)據(jù)庫，進一步提升服務質(zhì)量和客戶滿意度。

The launch of the Call Center in Laos will further enhance LiuGong's localized service capabilities and advantages in Laos. In addition to enabling rapid response to customer needs, the center will also leverage the database formed by the aftermarket service system to further improve service quality and customer satisfaction.

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2002年提出“建設(shè)開放的國際化柳工”至今，柳工已擁有超過30家海外子公司&機構(gòu)，4座海外制造工廠，5大全球研發(fā)基地，300多家經(jīng)銷商，為170多個國家和地區(qū)提供產(chǎn)品和服務。在打造具備全球競爭力的世界一流企業(yè)背景下，柳工將持續(xù)積極建設(shè)全價值鏈協(xié)同發(fā)展的全球戰(zhàn)略合作伙伴關(guān)系，堅定推進全面解決方案、全面智能化、全面國際化的“三全”戰(zhàn)略。

In 2002, LiuGong put forward the globalization strategy. Since then, LiuGong has had over 30 overseas subsidiaries & offices, 4 overseas manufacturing plants and 5 R&D bases spreading across the world. More than 300 dealers provide LiuGong products and services to the customers in over 170 countries & regions. Guided by the reform of building a world-class enterprise with global competitiveness, LiuGong will continue to actively build a synergistic global strategic partnership across the entire value chain by firmly promoting the "Total Globalization, Total Solution and Total Intelligent" strategy.

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